The Challenge You Have

The Challenge You Have

An Epic implementation is a massive financial and operational investment. Yet, the true test happens on day one. When end-users are overwhelmed by new workflows, productivity plummets, charge capture drops, and the dreaded “post-live revenue dip” occurs.

You can’t afford a chaotic rollout. Relying solely on internal super-users who are learning the system themselves is a recipe for burnout. You need seasoned experts on the floor to guide your team through the friction of change.

What We Cover

We deploy specialized RCM and IT experts to ensure every phase of your rollout is meticulously managed.

At-the-Elbow (ATE) Support

Immediate, side-by-side assistance for billers, coders, and front-desk staff to resolve issues in real-time during Go-Live.

Workflow Validation & Dress Rehearsals

Rigorous testing of your customized build to identify and fix operational gaps before the system goes live.

Personalization Labs

Helping end-users configure their Epic workspaces, preference lists, and macros for maximum day-one efficiency.

Command Center Triage

Expert liaisons between end-users and the IT build team to prioritize, route, and resolve critical helpdesk tickets fast.

Post-Live Stabilization

Ongoing support after the initial launch to reinforce training, correct bad habits, and stabilize your revenue cycle metrics.

Why Choose Loring?

Targeted Expertise

Unlike generic staffing agencies, our ATE resources are deeply specialized in Epic Resolute, Cadence, and Prelude. We understand the billing impact of every click.

Zero Disruption

Our primary goal is to maintain your cash flow. We ensure charge capture and claim generation continue smoothly while your staff adapts to the new system.

Cultural Integration

Implementations are high-stress. Our consultants bring a calm, patient, and encouraging demeanor that builds confidence and reduces staff anxiety.

Why Choose Loring?