The Challenge You Have

The Challenge You Have

Epic’s Resolute module is the gold standard for healthcare billing, but its complexity can be a double-edged sword. Without role-specific training, billing staff often resort to manual workarounds, leading to growing A/R days, increased claim rejections, and significant revenue leakage.

Generic vendor training isn’t enough. Your team needs instruction rooted in your specific workflows and organizational policies.

What We Cover

Comprehensive Curriculum for HB & PB. We deliver customized training programs tailored to your build and business office structure.

Resolute Hospital Billing (HB)

In-depth workflows for inpatient billing, claims processing, and insurance follow-up.

Single Billing Office (SBO)

Navigating the complexities of self-pay and guarantor accounts in a unified environment.

Resolute Professional Billing (PB)

Specialized training for physician billing, charge router logic, and void/refund workflows.

Claims & Remittance

Mastering workqueues (WQ), error correction, and electronic remittance posting.

Why Choose Loring?

Workflow-Centric

Not just “Clicks” We teach the “why” behind the “click.” Our training focuses on the complete revenue cycle lifecycle, not just button navigation.

ROLE-BASED

Targeted Education We customize learning paths for billers, coders, managers, and front-desk staff, ensuring relevance and engagement.

MEASURED RESULTS

Impact You Can See Clients who undergo our training consistently report higher clean claim rates and a reduction in lag time.

Why Choose Loring?